RAYLISSM · 10 October 2026
Delivery & import charges
Where we ship, what it costs, how long it takes, and what your country may charge on import.
Where we ship
We ship from Hong Kong to these countries only:
- European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- Rest of Europe: United Kingdom, Norway, Switzerland, Iceland, Liechtenstein
- North America: United States, Canada
If your country is not listed, checkout will not accept the address. We do not ship to PO boxes outside the EU.
Cost and delivery times
| Service | Cost per order | Delivery time after dispatch |
|---|---|---|
| Standard, tracked | USD 7.90 | 7–14 business days |
| Express, tracked | USD 19.90 | 4–8 business days |
The cost is per order, whatever the number of items. If you pay in another currency, the shipping cost is converted and shown in that currency at checkout, before you pay. We dispatch within 1–3 business days of your order (Monday to Friday, excluding Hong Kong public holidays). Delivery times are estimates given by the carriers and can be longer around public holidays or if a parcel is held by customs.
When your order leaves us we email you a tracking link.
Import taxes and duties
Your parcel is sent from Hong Kong, so it is an import into your country. Your country’s customs or tax authority may charge import taxes, customs duty and a carrier handling fee when the parcel arrives. These charges are not included in our prices or shipping costs, they are set by your country, not by us, and they are your responsibility. The carrier will ask you to pay them before or on delivery.
- EU: import tax is due on all commercial parcels from outside the EU, whatever their value, and customs duty or a customs handling charge may also apply under current EU rules.
- United Kingdom, Norway and Switzerland: import taxes may be charged depending on the order value; the carrier collects them.
- United States and Canada: duties and taxes may apply depending on current customs rules.
If you refuse to pay the import charges and the parcel comes back to us, we refund the price of the goods; the original shipping cost and any return charges the carrier makes to us are deducted. This does not affect your statutory right of withdrawal.
Export and legal restrictions
Our products (printed textiles, hats, bags and small metal scarf rings) are not subject to export licences. We do not ship to countries or people under international sanctions, and we comply with the customs rules of the destination country.
Lost or damaged parcels
If tracking shows no movement for 10 business days, or your parcel arrives damaged, email support@raylissm.shop with your order number (and a photo for damage). We will trace it with the carrier and, if it is lost or damaged, send a replacement or refund you in full. The risk passes to you only when the parcel is delivered to you or to someone you named.