Terms of sale

Who we are

This website, raylissm.shop, is operated by I.T APPARELS LIMITED, a company incorporated in Hong Kong, trading as RAYLISSM (“we”, “us”). Registered office: 31/F, Tower A, Southmark, 11 Yip Hing Street, Wong Chuk Hang, Hong Kong. Email: support@raylissm.shop. Telephone: +852 5974 3863. Full company details are on our Legal information page.

These terms apply to every order placed on this website by consumers. Please read them, together with our delivery, returns and privacy pages, before you order.

Who can order

You must be at least 18 years old, or have the consent of a parent or guardian, and have a delivery address in one of the countries listed on our delivery page. Our products are sold for private use.

Products and descriptions

We sell printed bandanas, sets of bandanas, bucket hats, tote bags and metal scarf rings. Each product page states the size, print, construction, care, what is in the parcel and, for scarf rings, the safety warning. Photographs show the product as accurately as we can; colours vary slightly between screens, and on a hat or tote you see a different part of the print than on the bandana. Photos may show other items (for example a bandana with a scarf ring or tote) that are not part of the product and are sold separately. Pages for bandanas, hats and totes also show the print artwork: this is the flat design file, not a photo of the product, and it is marked as such.

The fibre composition of each piece is printed on its sewn-in care label. If you need it before ordering, email us and we will confirm it.

Prices and currency

• Products are priced in US dollars. If you choose another currency (EUR, GBP, DKK, SEK, NOK or CHF), we convert prices at fixed exchange rates that we set and update from time to time, and we round them. The currency and amount shown at checkout are the currency and amount we charge. Your bank may charge its own fees if your card is in a different currency.
• Hong Kong does not levy sales tax, so none is added. Prices include all taxes we are required to charge. Import taxes, duties and carrier fees in your country are not included and are your responsibility (see Delivery & import charges).
• Shipping costs are shown at checkout before you pay.
• If we make an obvious pricing error, we will tell you and give you the choice of continuing at the correct price or cancelling for a full refund.

How the contract is made

1. You add products to your bag, enter your details, choose a shipping method and review the order summary. You can correct any input before ordering.
2. When you click Place order and pay, you make a binding offer to buy the products and authorise the payment.
3. We send an order confirmation email. This confirms that we have received your order; the contract is concluded when we send it.
4. If we cannot accept your order (for example, a product is out of stock or we cannot ship to your address), we tell you and refund any payment in full within 14 days.

The contract is concluded in English. Translations of this website are provided for convenience; where they differ, the English version prevails, without affecting any mandatory consumer right you have under the law of your country. We store your order, and you can see it in the confirmation email and, if you have one, in your account.

Payment

You pay when you place the order, using one of the payment methods shown at checkout. Payments are processed by a PCI DSS-compliant payment service provider over an encrypted (TLS) connection; we never see or store your full card number. Your statement will show RAYLISSM. We may cancel an order and refund it in full if the payment provider flags it as fraudulent.

Delivery

We ship from Hong Kong to the countries listed on our delivery page, normally dispatching within 1–3 business days. Delivery times are estimates. If we have not delivered within 30 days of the contract, or a later date we agreed, you may cancel and receive a full refund. Risk in the goods passes to you when they are delivered to you or to a person you named.

Cancellation, returns and withdrawal

You can cancel free of charge until the order is dispatched. After delivery, our 30-day returns promise applies, and if you live in the EU, the UK or the EEA you also have a 14-day statutory right of withdrawal, which you can exercise online using Withdraw from contract here. Both are explained on our returns page, which forms part of these terms.

Your rights under Hong Kong law

Under the Sale of Goods Ordinance (Cap. 26), goods we sell must:

• match the description we gave them;
• be of merchantable quality; and
• be fit for any particular purpose you made known to us before buying.

If they are not, you may reject them and claim a refund, or claim damages. Under the Control of Exemption Clauses Ordinance (Cap. 71), we cannot exclude or limit these obligations when selling to a consumer, and nothing on this site attempts to.

If you live outside Hong Kong, the mandatory consumer-protection rules of your country of residence also apply to you. In the EU this includes a legal guarantee of conformity of at least two years from delivery.

Safe use

Scarf rings are small parts and are not suitable for children under 3. Do not tie a bandana tightly around a child’s neck and do not let young children sleep wearing one. Wash printed textiles before first wear.

Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. We are not responsible for loss that was not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

Promotions

We are not running any promotions, discount codes, free gifts or trials. If we do in future, their conditions will be shown next to the offer and at checkout before you agree to them. The wear formula (“Add all to bag”) is not a discount: it adds the items at their normal single prices.

Intellectual property

The prints, photographs and texts on this website belong to I.T APPARELS LIMITED. Buying a product does not give you the right to reproduce a print commercially.

If something goes wrong

Contact us first at support@raylissm.shop. We reply within one business day.

If we cannot resolve it and you are in Hong Kong, the Consumer Council offers a free complaint and conciliation service. The Consumer Council is not a regulator and cannot make binding decisions. For claims up to HK$75,000 you may also use the Small Claims Tribunal, which is designed to be used without a lawyer.

If you live outside Hong Kong, you can contact the consumer advice body in your own country (in the EU, the European Consumer Centres Network can help with cross-border purchases), and the mandatory consumer-protection rules of your country of residence continue to apply to you. We are not obliged and not willing to take part in dispute resolution proceedings before a consumer arbitration board.

Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

The Hong Kong courts have non-exclusive jurisdiction. Nothing in this clause affects your right, as a consumer, to bring proceedings in the courts of the country where you are resident, or to rely on mandatory consumer-protection rules of that country.

Changes to these terms

We may update these terms. The version on the website when you place your order applies to that order.